The GXM Platform
purpose-built to serve hotel properties Post-Covid

When guests talk to you, they use the same app they use to communicate with their friends and family and get instant responses for their questions and requests.

Guests can find the perfect rooms in your property for their next stay by asking questions in plain English.

They can digitally experience the rooms, the facilities and the views right from their messaging app and proceed to booking through a single tap.

Granular information about the property, the rooms, the facilities and the neighborhood which the guests find impossible or difficult to find on OTA and metasearch engines or on the hotel website will now be available to the guests on demand.

When guests talk to you, Cord.travel GXM uses AI and machine learning to recognize their intent to book a room.

This can trigger automated offers that are designed to entice the guests toward booking their next stay directly with you. These offers can be set up within Cord.travel GXM so that the right offers are sent to the right guest at the right instant.

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Post-covid, most of your guests could be driving in rather than flying in!

This can trigger automated offers that are designed to entice the guests toward booking their next stay directly with you. These offers can be set up within Cord.travel GXM so that the right offers are sent to the right guest at the right instant.

Could you pick me up tommorrow from JFK in one of your sanitized hotel cars? Flight B62017

Once a room has been booked, guests can also request for ancillary services (eg. airport transfers) using the same messaging system and have everything covered before they travel.

Could you pick me up tommorrow from JFK in one of your sanitized hotel cars? Flight B62017

You can directly offer upgrades and ancillary services to the guests as well.

Guests can continue to communicate with you during their travel and after they have checked in for the stay.

Certain guest requests will automatically trigger tasks and workflows internally.

Front Desk

While most guest communication will be handled through automation, it will be possible for human agents to communicate with the guest as well.

In the post-covid market where the same number of rooms chase far fewer travelers, your property opens up a brand new, “intelligent” revenue channel through Cord.travel GXM.

This revenue channel is smartly embedded in the world’s most popular messaging apps like FB Messenger and WhatsApp.

Your Facebook Page is now automated and you have the option to embed automation in your property website as well.

Cord.travel GXM: Purpose-built to serve hotel properties Post-Covid