Drive more direct bookings by helping people message you

We help guests book a room directly from your property at OTA-parity rates.

When guests find your property on Google Hotel Search, they can seamlessly message you on Google Business Messages and book a room through an AI-automated process or with the help of a human agent.

They can also message your property from FB Messenger and WhatsApp and complete the booking at OTA-parity rates.

Instead of the typically higher room rates, guests are offered prices that maintain parity with those that they see at OTA sites like Booking.com and Expedia.

Guests can interact with the hotel from the time they’re researching a hotel for their next stay to Post-Booking thru In Stay and thereafter.

Guests can find the perfect rooms in your property for their next stay by asking questions in their natural language.

They can digitally experience the rooms, the facilities and the views right from their messaging app and proceed to booking through a single tap.

Granular information about the property, the rooms, the facilities and the neighborhood which the guests find impossible or difficult to find on OTA and metasearch engines or on the hotel website will now be available to the guests on demand.

When guests talk to you, Cord.travel ACE uses AI and machine learning to recognize their intent to book a room.

This can trigger automated offers that are designed to entice the guests toward booking their next stay directly with you. These offers can be set up within Cord.travel ACE so that the right offers are sent to the right guest at the right instant.

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Post-covid, most of your guests could be driving in rather than flying in!

This can trigger automated offers that are designed to entice the guests toward booking their next stay directly with you. These offers can be set up within Cord.travel ACE so that the right offers are sent to the right guest at the right instant.

Could you pick me up tommorrow from JFK in one of your sanitized hotel cars? Flight B62017

Once a room has been booked, guests can also request for ancillary services (eg. airport transfers) using the same messaging system and have everything covered before they travel.

Could you pick me up tommorrow from JFK in one of your sanitized hotel cars? Flight B62017

You can directly offer upgrades and ancillary services to the guests as well.

Guests can continue to communicate with you during their travel and after they have checked in for the stay.

Certain guest requests will automatically trigger tasks and workflows internally.

Front Desk

While most guest communication will be handled through automation, it will be possible for human agents to communicate with the guest as well.

A Win-Win for the traveler and your hotel, the two players with skin in the game.

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