Hotel Guests in the Post-Covid world have to be more than reassured that the place they choose for their next stay is indeed the right place when it comes to safety and sanitization.
Cord.travel GXM makes it easy for guests to talk to their hotel from messaging apps like FB Messenger and WhatsApp and get instant responses for their questions and requests through AI Automation.
The AI automation on Cord.travel GXM has an aggressive SLA commitment where at least 90% of guest requests are successfully auto-responded. This is a world first! .
Granular information about the property, the rooms, the facilities and the neighborhood which the guests find impossible or difficult to find on OTA and metasearch engines or on the hotel website will now be available to the guests on demand.
Guests can communicate seamlessly with your property from Pre-Booking thru In-Stay and thereafter.
Without making frustrating phone calls or sending emails.
And with automation in place, you need fewer people both at each individual property and at the chain’s contact centers.
You also have the option of engaging our Guest Experience Executives working remote from India for providing that human touch whenever agent intervention is necessary.
Cord.travel GXM opens up completely new revenue channels for each of your properties using social messaging and AI.
Guests can find the perfect rooms in your property by asking questions in plain English.
They can digitally experience the rooms, the facilities and the views from their preferred messaging app.
And then proceed to booking with a single tap.
“Messaging apps bring a totally new perspective to Guest Experience. There’s no new app to download, there’s zero learning curve and the experience is sort of permanent rather than ephemeral. Guests can always go back to the conversation they had, say last week and proceed from there.”
And when guests communicate with Cord.travel GXM, we use AI and machine learning to recognize their intent to book a room, and ping you real time!
Combining high tech with high touch, your Guest Experience Agents can optionally engage with your prospects on the messaging channel and hand-hold them through the booking process.
Cord.travel GXM can also trigger automated offers designed to entice your guests toward booking their next stay directly with you.
These offers can be configured for each property so that the right offers are sent to the right guest at the right instant and straight into the guest’s messaging app.
Because every single booking counts in a market where the same number of rooms as before would now be chasing far fewer travelers.
Aligning associates with the thorough hygiene protocols required post-covid is going to be a major challenge for hotel properties when they reopen and we have thought about that as well.
With the integrated Andrea for Associates, hotels can onboard, train and retrain their new and returning associates for the new normal and also provide on-demand performance support at work using conversational AI.
Any and every question that an associate has at work can be potentially answered by the AI Assistant at the moment of need.
Having AI Assistant Andrea will be quite like having your own Alexa(™) in the hotel, for the associates.